Q:	What is the Players Plus® program?
Q:	How do I register for Players Plus®?
Q:	What is the three-letter Players Plus® code for my establishment?
Q:	How do I play at other establishments and still earn Players Plus® points?
Q:	Why do I have to enter my handle when I'm playing at a remote location?
Q:	My pin still doesn't work and I am entering all 7 digits (i.e. 1234ABC)
Q:	I became a Players Plus® member today but cannot log into the website
Q:	I have moved and would like to change my home location and keep my points. How can I do this?
Q:	I only use 4 numbers to sign in when I play but the website wants 7. Why isn't my pin working?
Q:	How do I transfer my Players Plus® account to another location?
Q:	I heard it is against the rules to have more than one Players Plus® account. Is that true?
Q:	Why haven't my Players Plus® travel points updated?
Q:	Will I be able to see my point total at a remote location?
Q:	What do the different colored icons on the ranking and scoreboard screens mean?
Q:	Why do you need personal information such as address and phone number on my Players Plus® account?
Q:	I had an account 6 years ago I forgot about. I recently remembered the pin. I would like to transfer the points to my current account can this be done?
Q:	I have lost my handle and pin. Can you find it for me?
Q:	How can I change the address on my Players Plus® account?
Q:	How do I change the handle on my Players Plus® account?
Q:	How do I contact a Players Plus® representative?
Q:	How do I log in at a location other than my home location?
Q:	I would like to contact Players Plus®. What information should I include in my email?

General Frequently Asked Questions

Q:	What is the Buzztime Network?
Q:	What types of games does the Buzztime Network deliver?
Q:	Where can I play games on the Buzztime Network?
Q:	How do I play games on the Buzztime Network?
Q:	What is a Playmaker®?
Q:	What if I have two Players Plus® accounts?
Q:	How do I use the chat function on the Playmaker?
Q:	What are Buzztime's Terms of Service?
Q:	What is Buzztime's Privacy Policy?
Q:	What are Buzztime's Official Rules?

Q:What is the Players Plus® program?
A:Buzztime designed the Players Plus® program specifically to recognize the loyalty of our most frequent users. People earn Players Plus® Points - and status within the North American Buzztime community - every time they play games at our hospitality locations. And our many prizes and special promotions are reserved for Players Plus® members only.

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Q: How do I register for Players Plus®?
A:First, pick up a Playmaker and turn it on. It will request a Name or PIN. Hit the "Menu" key. Using the arrows in the Play Zone on the Playmaker, scroll down to "Players Plus®" and press "Enter." On the Players Plus® Menu, highlight "Join Player +" and press "Enter." Type in all the requested information, scrolling down as needed, until the form is complete. When you're done, you'll see "Done! Press Enter" at the bottom of the screen. Hit "Enter," and you're part of Players Plus®!

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Q:What is the three-letter Players Plus® code for my establishment?
A:The three-letter code is unique for each bar or restaurant. It helps Buzztime to differentiate between players with identical PIN numbers. In this manner, a player with PIN 1111 at Bar A has a different account than another player with PIN 1111 at Bar B. To find out what your 3 letter code (Also known as Site Alpha Code) go to the Site Finder and enter the city or postal code your location is in. Click on the name of your location. Your site location code will be featured on the site details page.

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Q: How do I play at other establishments and still earn Players Plus® points?
A:By using your full Players Plus® PIN and your handle, you can play at any Buzztime location. Because you are a traveling Players Plus® member, the remote location will not keep a record of your account and will therefore display 0 points for the day. However, your point totals will appear at your home establishment. Players Plus® points awarded to a member playing at a location other than his or her registered site will be updated over a six-week period at the player's home location.

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Q: Why do I have to enter my handle when I'm playing at a remote location?
A:When you are playing at your home establishment, the computer recognizes your handle because your Players Plus® account is stored in that location's system - that is why you only need to enter a portion of your PIN when playing at your home location. When playing at a location other than your home, you must enter your full PIN and handle. You should enter the handle that appears on your file to ensure you receive the points earned. In essence, you are entering a temporary file. That PIN is then called into our database and matched up with its primary account.

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Q: I only use 4 numbers to sign in when I play but the website wants 7. Why isn't my pin working?
A:Your full pin is a combination of two things. The 4 digits you use to log on to a Playmaker and your site's 3-letter location code (i.e. 1234ABC). You must enter the full 7 digits to log in to the website or a location other than your home location. If you do not know your home site's location code (Also known as the Site Alpha Code) go to the Site Finder and enter the city or postal code your location is in. Click on the name of your location. Your site location code will be featured on the site details page.

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Q: How do I transfer my Players Plus® account to another location?
A:If you haven't created a new Players Plus® account at the new site, use the transfer page to change your home site PIN, or Handle. Your Players Plus® PIN may be in use at the new location - if it is already in use, you'll have to select another PIN. Your new PIN should start working within a few minutes.

If you have already created a new Players Plus® account and you'd like to merge your points, let us know.

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Q: Why haven't my Players Plus® travel points updated?
A:Players Plus® points awarded to members playing at a location other than their registered site will be updated over a six-week period at their initial registration location.

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Q: Will I be able to see my point total at a remote location?
A:No. Your point totals only appear at your home establishment.

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Q: What do the different colored Icons on the ranking and scoreboard screens mean?
A: These symbols shows the Players Plus® membership status of each person. As you earn more Players Plus® points, your symbol will change according to the chart below.

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Q: What if I have two Players Plus® accounts?
A: Each member is allowed one Players Plus® account. Duplicate accounts will render a member ineligible for prizes awarded over the Network. Duplicate accounts may be deleted without notice to the member.

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Q: How can I change the address on my Players Plus® account?
A: To change your personal information for your Players Plus® account, simply log on to your account and click on the "Edit Profile" button. Change the appropriate fields and then click on the "submit" button.

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Q: How do I change the handle on my Players Plus® account?
A:Use the transfer page to change your Handle.

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Q: How do I contact a Players Plus® representative?
A: Contact us here, or write us at Buzztime Entertainment, Inc., Attn: Players Plus®, 5966 La Place Court, Suite 100, Carlsbad, CA 92008-8830. It is very important that when contacting Players Plus® you provide your full name, Players Plus® pin number, handle and the name, city and state of the establishment at which you became a Players Plus® member. By providing this information it will make it easier to answer your question as quickly as possible.

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Q: How do I log in at a location other than my home location?
A: You can log in as a visitor at any location across the Buzztime Network by typing in your full 7 digit pin (i.e. 1234ABC). Please allow up to six weeks for travel points to be updated to your regular account.

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Q: My pin still doesn't work and I am entering all 7 digits (i.e. 1234ABC)
A: It is possible that you are using the wrong location code (Also known as the Site Alpha Code). To ensure you are using the right location code please go to the Site Finder and enter the city or postal code your location is in. Click on the name of your location. Your site location code will be featured on the site details page.

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Q: I became a Players Plus® member today but cannot log into the website.
A: Please allow 4 - 7 days from when you first become a Players Plus® member before you attempt to log into the website. This will allow ample time for your account to be added to our system.

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Q: I have moved and would like to change my home location and keep my points. How can I do this?
A: First you will need to register as a member at your new establishment. Once you have created the new account, contact us and we can transfer your old Players Plus® account into your new account. Please wait 3 to 4 business days before contacting us with your old Players Plus® pin number, new Players Plus® pin number, full name, and handle(s).

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Q: I heard it is against the rules to have more than one Players Plus® account. Is that true?
A: You are only eligible to win prizes with one account. There is no benefit to having multiple accounts. By using your full 7 digit pin (i.e. 1234ABC) you can log in at any location throughout the Buzztime Network so it is unnecessary to have more than one account. If you currently have more than one account and would like to consolidate your points into one account please contact us and let us know. Duplicate accounts may be deleted without notice to the member.

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Q: Why do you need personal information such as address and phone # on my Players Plus® account?
A: Players Plus® information is never sold or shared with a 3rd party. It is necessary to have your address on file so we know where to send your prize if/when you win.

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Q: I had an account 6 years ago I forgot about. I recently remembered the pin. I would like to transfer the points to my current account. Can this be done?
A: The Players Plus® program is Buzztime's Frequent Player program. Once an account becomes inactive for more then one year it is subject to deletion. The Players Plus® accounts must be kept active to remain in the database. It is unlikely that these points will be in the system.

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Q: I have lost my handle and pin. Can you find them for me?
A: I'm sorry without that information it is not possible to find your account in the system. You are welcome to rejoin Buzztime and start a new Players Plus® account.

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Q: I would like to contact Players Plus®. What information should I include in my email?
A: It is very important that when contacting Players Plus® you provide your full name, Players Plus® pin number, handle and the name, city and state of the establishment at which you became a Players Plus® member. By providing this information it will make it easier to answer your question as quickly as possible.

• EXAMPLE
• John Doe
• 1234??? - pin
• JAYDOE - handle
• Wes' Place, Apple Valley CA
• I forgot my site's 3-letter location code could you please provide it?

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Q: What is the Buzztime Network^tm?
A: The Buzztime Network is a private, interactive network owned by Buzztime Entertainment, Inc. The Network delivers play-along-with-sports games, trivia games, special events, and other interactive entertainment games 15 hours a day to thousands of restaurants, sports bars and taverns across the United States and Canada.

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Q: What types of games does the Buzztime Network deliver?
A: The Network features many different types of games, including QB1®-Predict the Play® , an interactive football strategy game in which players predict upcoming plays by the offense while watching live, televised college and pro football games. The Buzztime Network also features a wide variety of popular trivia games. Plus, there are familiar favorites like Bingo and Playmaker Poker. In all types of games, players compete for prizes and Network recognition against others in the same establishment and across North America.

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Q: Where can I play games on the Buzztime Network?
A: There are more than 3,600 locations across North America where players can enjoy games on the Network. Visit our Site Finder to find a location near you!

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Q: How do I play games on the Buzztime Network?
A: Go to an Buzztime location and ask the wait staff for a Playmaker. Then look for the television screens in the establishment that are dedicated to the Network. There are simple instructions on the Playmaker that explain how to play various games. If you need assistance, ask your server for help.

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Q: What is a Playmaker?
A: A Playmaker is the wireless device players use to interact with the Buzztime Network, and available at every Buzztime location. The Playmaker has a screen and keypad to allow you to enter information, read instructions and play the games. It also has a chat feature so you can swap comments with other players in your location.

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Q: How do I use the chat function on the Playmaker?
A: Turn a Playmaker on, log in using your Players Plus® PIN, then press the "Menu" key. A menu option should read "Chat On." Highlight "Chat On" using the arrow keys on the Play Zone, and press "Enter." Now you're chatting with the other players onsite. (Note: At least two Playmakers must be active for the Chat feature to be functional. If desired, location management may disable this feature.)